My computer's crashed! I've lost everythi… oh, never mind, it's working again

Do you have 'TalatObig'? (i.e. the healing hands of customer support)

In the spirit of environmentalism, this week’s column is brought to you through the medium of recycling. I wrote this five New Year’s Eves ago and present it to you again – with updates where appropriate – because the ‘TalatObig’ acronym deserves a revival for 2023.